Privacy policy

Privacy Policy

Last updated: December 2025

This Privacy Policy describes how Ardony (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, subscribe to our newsletter, or interact with our marketing channels.

1. Information We Collect

We collect the following types of personal data:

a. Information Provided by You

  • Name and shipping/billing address
  • Email address (newsletter and order updates)
  • Phone number (optional, SMS marketing)
  • Payment information (processed securely by Shopify Payments)

b. Information Collected Automatically

  • IP address and device identifiers
  • Browser type, operating system, and session data
  • Pages viewed and time spent on the site
  • Cookies and tracking technologies (Shopify + Meta Pixel + analytics)

c. Information for Marketing Purposes

  • Email interactions (opens, clicks) via Klaviyo
  • SMS interactions (when enabled)
  • Advertisement interactions on Facebook, Instagram, Pinterest, TikTok, and other channels

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders
  • To send order confirmations, shipping updates, and customer support messages
  • To send marketing emails (with your consent)
  • To send SMS promotions and transactional updates (with your consent)
  • To optimize our ads on Meta (Facebook/Instagram), Pinterest, TikTok, and Google
  • To improve website performance and user experience
  • To detect and prevent fraudulent activity

3. Cookies & Tracking Technologies

We use cookies and tracking tools to personalize your experience, remember your preferences, and analyze performance. Technologies may include:

  • Shopify cookies
  • Meta Pixel (retargeting & conversion tracking)
  • Pinterest Tag / TikTok Pixel (if enabled)
  • Klaviyo tracking cookies (email performance)
  • Device and session analytics

4. Third-Party Services

Your data may be processed by secure third-party service providers:

  • Shopify – store platform & payment processing
  • Shopify Payments – encrypted payment processing
  • Klaviyo – email and SMS marketing
  • Meta Platforms, Inc. – advertising and retargeting
  • Google – analytics and advertising (if enabled)

These providers only access data necessary for their service and follow strict security standards.

5. Data Sharing

We do not sell or rent your personal information. We may share your data only in the following cases:

  • With service providers solely to operate our business
  • To comply with legal obligations or fraud prevention
  • To process payments and fulfill orders

6. SMS Marketing (When Activated)

By subscribing to SMS updates, you agree to receive promotional messages and order notifications. Frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

7. Your Rights (GDPR, CCPA, PIPEDA)

You may request at any time:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Opt-out of email or SMS marketing
  • Restriction of processing

California customers (CCPA) may also request: “Do Not Sell or Share My Personal Information”. Although Ardony does not sell data, we honor all opt-out requests.

8. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment and customer support
  • Legal, tax, and accounting purposes
  • Marketing (until you unsubscribe)

9. Data Security

We use SSL encryption, Shopify-certified security, and strict internal processes to protect your data from unauthorized access or misuse.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors.

11. International Transfers

Because we use Shopify and Klaviyo, your data may be processed in the United States, Canada, and Europe. All transfers follow international compliance requirements such as GDPR.

12. Contact Information

For questions or privacy requests, contact us at:
contact@ardony.co

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on this page with a new “Last updated” date.