Shipping Policy

Last updated: December 2025

At Ardony, we offer free worldwide shipping on all orders. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 24 hours (business days only). Orders placed on weekends or holidays will be processed the next business day.

2. Estimated Delivery Times

Delivery times vary by destination. Standard estimates are:

• United States: 8–15 business days
• Canada: 8–15 business days
• United Kingdom: 8–15 business days
• Australia: 8–15 business days
• Rest of the world: 8–20 business days

These are estimates and may vary based on customs, carrier delays, or peak periods. We do not guarantee delivery dates.

3. Shipping Method

We currently offer Standard Shipping only. Express options may be added in the future.

4. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Ardony is not responsible for delays caused by customs processing.

5. Tracking Information

Once your order has shipped, a confirmation email containing your tracking number will be sent to you. Tracking may take 2–5 days to update depending on the carrier.

6. Lost, Stolen, or Missing Packages

If the carrier marks the package as delivered but you have not received it:

• Please check with neighbors or your local post office.
• Contact the carrier directly to open an investigation.
• A photo or video proof may be required for disputes.

Ardony is not responsible for packages marked as delivered by the carrier. Replacements may be issued at our discretion.

7. Incorrect or Incomplete Address

If the shipping address provided by the customer is incorrect, incomplete, or results in a failed delivery:

• Ardony is not responsible for the loss.
• No refund will be issued for the original order.
• The customer may request a re-shipment by paying new shipping fees.

8. Packages Returned to Sender

If a package is returned because the customer did not collect it, refused delivery, or failed to clear customs:

• The customer may request a reshipment (shipping fees apply), or
• A refund may be issued minus any return shipping or handling costs.

9. Partial Deliveries

Some items may ship separately depending on inventory availability. This does not affect your shipping cost (still free worldwide).

10. Order Changes & Cancellations

Once an order has been processed (usually within 24 hours), we may not be able to modify or cancel it. Please contact us as soon as possible if you made a mistake.

11. Contact Information

For any shipping questions or concerns, contact our support team at:
contact@ardony.co