Ardony – Return & Refund Policy

Last updated: December 2025

Thank you for shopping with Ardony. Your satisfaction matters to us, and we aim to provide a smooth, fair, and transparent return experience.

1. 14-Day Return Window (Customer-Paid Shipping)

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unworn, unwashed, and in its original condition.
• All tags and original packaging should be included.
• Items that show signs of excessive wear, deodorant stains, perfume, or damage caused by the customer may be refused.

Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at: contact@ardony.co
We will provide the return instructions and the return address (not displayed publicly to avoid misuse).

2. 60-Day Quality Guarantee (Our Mistake = Free Replacement)

If you receive an item that is:

• damaged,
• torn,
• defective,
• the wrong size,
• the wrong color,
• or not matching the description,

you are covered by our 60-day Ardony Quality Guarantee.

In these cases:

• We replace the item free of charge.
• We cover all shipping costs related to the replacement.

A photo or video proof is required so we can evaluate the issue and prevent abusive claims.

3. Exchanges

If you want a different size or color:

• Exchanges are treated the same way as returns (customer-pays return shipping).
• If the mistake comes from us (incorrect size or color), we replace the item at our cost, including shipping.

4. Refund Options

Once the returned item is received at our facility and inspected, customers may choose between:

• Refund to the original payment method
• Store credit / voucher of the same value

Refunds are only processed after the product has been checked by our quality team.

5. Processing Time

• Inspection of returned items: up to 5–7 business days.
• Refund appearing on the customer’s account: depending on the bank (2–10 business days).
• Replacement items for quality issues: typically shipped within 48–72 hours after approval.

6. Countries Eligible for Returns

We ship and accept returns from:

• USA
• Canada
• United Kingdom
• Australia

We also ship worldwide, and returns are accepted globally, but customers outside these four markets may face longer transit times and higher return-shipping costs.

7. Items Not Eligible for Return

For hygiene and safety reasons, the following items are not eligible for return (unless defective upon arrival):

• Worn clothing.
• Items with odors, stains, or visible wear.
• Items without tags or original packaging.
• Products returned damaged due to customer misuse.

Ardony reserves the right to refuse a refund if the returned item does not meet the above conditions.

8. How to Start a Return or Report an Issue

To start a return or report an issue, please email our support team at: contact@ardony.co

Please include:

• Your order number.
• The item concerned.
• A short explanation of the issue.
• Photos or videos if it is a size, color, or quality issue (required for quality or defect claims).

We aim to reply within 24–48 hours with the next steps.

9. Important Notes

• We do not refund original shipping fees unless the product is defective.
• Returns sent without contacting us first may be refused or lost, and we cannot be held responsible in such cases.
• Multiple claims without clear evidence may be rejected in order to prevent abuse of our policies.

10. Ardony No-Risk Shopping Promise

We want you to feel confident when ordering from Ardony:

• 14-day return option if you change your mind.
• 60-day quality guarantee for defects, tears, or wrong items.
• Fast replacements worldwide for eligible issues.
• Refund or store credit, according to your preference.