Refund policy

Last updated: 9 October 2026

This policy applies to orders placed on ardony.co. It doesn't affect your statutory rights.

Bought UNSHAKEN gummies? Go straight to Part B, further down this page.

Who we are: Ardony is a trading name of Ventures Dynamics Ltd (company no. 15791465), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email: contact@ardony.co. This is our company address, not a returns address: please wait for our email with the return address before sending anything back.

Part A covers Sidewake bands. Part B covers UNSHAKEN Electrolyte Gummies, which we deliver to the US, Canada and the UK. Part C applies to every order.

Part A: Sidewake bands

1. If your band is faulty or not as described

Everything we sell must be of satisfactory quality, fit for purpose and as described. If your band isn't, here's what happens:

  • Within 30 days of delivery: you can have a full refund, or a replacement if you prefer.
  • After 30 days and up to 6 months: we'll replace it. If the replacement doesn't fix the problem, you can have a refund.
  • After 6 months: you can still claim (up to six years after purchase, five in Scotland), but you'll need to show that the fault was there when the band was delivered.

How to claim: email us with your order number, a short description of the problem and a photo or short video that shows it. Many issues turn out to be a setting, so we may first suggest a couple of quick checks. If the band is faulty, we'll send you a prepaid return label: you don't pay to send back a faulty item. We'll refund you within 14 days of agreeing that you're entitled to a refund, to your original payment method.

What isn't a fault:

  • damage from water beyond splash resistance (showering, bathing, swimming), from drops or crushing, or from opening the unit;
  • normal wear of the strap over time;
  • a band that works as described but isn't what you hoped for (for example, you'd like a stronger or longer vibration). You can still use your right to cancel below.

2. If you change your mind (14-day right to cancel)

  • You can cancel your order within 14 days of the day after you receive it. If your order arrives in several parcels, the 14 days start the day after the last one arrives.
  • To cancel, tell us clearly by email, or fill in the form below and send it to us. We'll reply with the address to send your items to. You then have 14 days to send them back.
  • Return postage is at your own cost. We recommend a tracked service, and keeping your proof of postage.
  • We'll refund the price you paid and the standard delivery charge (if you're returning your whole order) within 14 days of receiving the items, or of you sending us proof that you've posted them, whichever comes first. If you chose a faster delivery option, we refund the standard rate only.
  • Condition: you can handle your band as you would in a shop to check it. If it has been used beyond that (for example, worn overnight, or with a marked strap), we may reduce your refund to reflect the loss in value. A worn wristband can't be sold again as new.
  • Multi-band packs: if you return part of a pack, the pack saving no longer applies to the bands you keep. We refund what you paid, minus the single-band price of each band you keep. Example: you paid £49.99 for 2 bands and return one: we refund £49.99 − £29.99 = £20.00.

3. Cancellation form

To: Ventures Dynamics Ltd (trading as Ardony), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom — contact@ardony.co
I hereby give notice that I cancel my contract for the sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Name: [ ] · Address: [ ]
Signature (only if sent on paper): [ ] · Date: [ ]

Part B: UNSHAKEN Electrolyte Gummies (US, Canada and UK orders)

UNSHAKEN is a food supplement. For safety and hygiene reasons, we don't take back food supplements, so you never need to send a bag back. Here's what we offer instead.

4. 30-day money-back guarantee on your first bag

If UNSHAKEN isn't for you, we'll refund your first bag, even if you've opened it.

  • What it covers: the first bag of your first UNSHAKEN order. There's one guarantee per customer: we can't accept a claim if the same email address, delivery address or payment card has already been used for one.
  • Time limit: claim within 30 days of the delivery date shown in your tracking.
  • How to claim: email contact@ardony.co with your order number and a photo of the bag. You don't need to send it back.
  • What we refund: the price you paid for that bag. If it came in a pack, that's the pack price divided by the number of bags in the pack.
  • When: we refund your original payment method within 7 days of approving your claim. Your bank may take a few more days to show it.

The guarantee doesn't cover the other bags in a pack or later orders.

5. If your order arrives damaged, opened or wrong

Please check your parcel when it arrives. If a bag is damaged or already open, if something is missing, or if it isn't what you ordered, don't eat the gummies. Email us within 48 hours of delivery with your order number and photos of the bag, its label and the outer packaging. We'll send you a replacement at our cost. If we can't, we'll refund the bags concerned.

6. Change of mind

Apart from the guarantee in section 4, we don't refund UNSHAKEN orders for a change of mind, including unopened bags from a pack. If you're not sure yet, start with a single bag: the guarantee covers its price in full. Where the law of your country gives you a right to cancel that can't be set aside, it applies to unopened bags only, as section 7 of our terms of service explains.

7. Changing or cancelling an order

Once an order is placed, it goes to our supplier for dispatch, so we can't promise to change or cancel it. If you need to change your delivery address, email us straight away: we'll update it if your order hasn't been handed over for shipping yet. If we can't ship your order on time, you can cancel it for a full refund, as explained in our delivery policy.

Part C: All orders

8. Orders from other sellers

We can only handle orders placed with us on ardony.co. If you bought a similar product from another shop or marketplace, please contact that seller.

9. Contact

Questions about a return? Email contact@ardony.co with your order number. We reply on working days.