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Shipping options and their costs are shown at checkout, before you pay. You get a tracking number by email as soon as the parcel moves.

Taxes and any fees that apply to your address are displayed at checkout before payment. We do not add anything after the order.

Yes. The two totes of the duo ship together in one parcel, so a set arrives as one delivery.

Your tracking number is in the shipping confirmation email. You can follow it on our tracking page.

Email contact@ardony.co as soon as possible with your order number. If the parcel has not left yet we will change or cancel it.

The destinations we serve, with their options and costs, are the ones shown at checkout for your address.

Unused items in their original condition may be returned within 14 days of delivery. Return shipping is paid by the customer; write to us first and we will send the address.

Email contact@ardony.co with your order number and what you would like to do. We answer with the return address and the steps.

Send us photos of the item and the parcel at contact@ardony.co. That one is on us and we sort it out with you.

Send a photo of what you received with your order number. We check it against your order and fix it.

Pick the 2 Totes option and the second tote is added at no extra cost. One order, one price, one parcel.

Yes. The first and second colors are chosen separately, so you can mix two tones or take the same one twice.

The exterior, the lining and the gold-tone turn-lock are all shown on the product photos, including the inside views.

Top width 23.2 in (59 cm) · Height 11.8 in (30 cm), excluding handles · Base width 12.6 in (32 cm) · Depth 6.7 in (17 cm). Approx. dimensions.

The photos are of the actual product, not renders. Screens vary, so a tone can read slightly warmer or cooler than on your device.

The front turn-lock is decorative and the side ties adjust the opening. The final closure construction is being verified before release.

Wipe the outside with a soft damp cloth and let it dry flat. Keep it away from long direct sun.

Yes. A duo is a single order line and ships as one parcel.

The methods available for your country are the ones shown at checkout, with their icons on the product page.

Codes are entered at checkout and only one can apply to an order. If it still fails, email contact@ardony.co with the code and your cart.

Any taxes that apply to your address are displayed at checkout before you pay.

Payment is handled by Shopify's encrypted checkout. We never see or store your card details.