Shipping & returns

Shipping

Available delivery options and their costs are shown at checkout, before you pay.

You receive an order confirmation by email. When the parcel moves, a shipping confirmation follows with a tracking number, which you can follow on our tracking page.

A two-tote order is one set: both totes ship together, in one parcel.

Returns

You may request a return within 14 days of receiving your order. Items must be unused and in their original condition.

Email contact@ardony.co with your order number before sending anything back — we reply with the return address and the steps.

Return shipping is paid by the customer. We do not send prepaid labels.

A two-tote offer is sold as one set, so contact us before returning one or both bags and we confirm the arrangement that applies.

If something is wrong

If an item arrives damaged, or it is not what you ordered, send photos of the item and the parcel with your order number. That one is on us and we sort it out with you.